The sign up process is explained on the How does it Work? Section of our website. Please click on any of the Join Now buttons and you will be taken to the sign up portal.  All you have to do is complete the simple and quick process where you will be asked to agree to our terms and conditions and set up your direct debit. Please note that you must wait for two emails from us before you are cleared to start parking, it can take up to two working days for both confirmations to come through.

You must wait for two emails from us before you are cleared to start parking, it can take up to two working days for both confirmations to come through. If you are unsure as to whether you are able to start parking, please contact us before you enter the car park.

If you park before receiving your confirmation you will be charged the full regular tariff as displayed in the car park.

Yes, there is a minimum usage of four days parking per calendar month. You can park as often as you like. You are only charged for the days when you actually park. You can come and go as many times as you like within a days opening hours for one daily charge.

No. You only pay for the days that you use the car park. This is a pay as you go parking scheme, no payment is taken in advance, you are invoiced one month in arrears for what parking you have used.

Yes. The price you pay is for seven days a week for Birmingham and Reading. Croydon is Monday to Friday only.

The barriers are fitted with specialist cameras that read your number plate and match it to the number plates that are registered on the carparks security system.

No. You will be billed monthly in arrears for the parking you have used the previous month.

Yes. All car parks are covered by 24hr CCTV and security.

No. You only pay one daily rate, it doesn’t matter how many times you come and go within a day. You can open additional accounts if you want to park several vehicles at the same time.

Yes. Simply call or email us and we will change your number plate details.

Yes. You may register up to three number plates per account. However you may only use one vehicle per day. If you want to park more than one vehicle per day you can open an additional account.

No. All car parks are accessed via number plate recognition. Your number plate will be read as you approach the barrier both on entry and exit and it will open automatically.

No. You will be invoiced on or around the 7th of every month for the amount of days that you have parked in the previous month. Your invoice will be paid automatically by direct debit on or around the 15th of the month.

On or around the 15th day of every month.

If you are using a courtesy or hire car then call the office on 0333 2229090 and we can arrange for the number plate to be temporarily entered on to the system. Please allow 48 working hours notice for any changes to become effective. If you do not know the number plate of the temporary vehicle until the day of parking, please buzz in to gain access. To exit and to ensure you are charged correctly, you will need to reference your PCP contract number and normal number plate.

If you would like to make a complaint, request a refund, leave feedback or discuss any other issues, please email info@premiumcarparks.co.uk

All you have to do is call or email us and your account will be cancelled. Your last invoice will be sent to you on or around the following 7th of the month and your last payment will be taken on or around the 15th of the month.

We ensure that we look out for our customers and protect your privacy and how we use your data is no exception. Your personal data is safe with us, and our policies reflect this. A copy of our Privacy Policy can be found here detailing exactly how we use your data.