The sign up process is explained on the How It Works? Section of our website. Please click on any of the Join Now buttons and you will be taken to the sign up portal. All you have to do is complete the simple and quick process where you will be asked to agree to our terms and conditions and set up your direct debit. Please note that you must wait for three emails from us before you are cleared to start parking, it can take up to two working days for both confirmations to come through.
Yes. For all corporate enquiries regarding group company accounts, please email firstname.lastname@example.org
You must wait for three emails from us before you are cleared to start parking, it can take up to two working days for both confirmations to come through. If you are unsure as to whether you are able to start parking, please contact us before you enter the car park.
If you park before receiving your confirmation you will be charged the full regular tariff as displayed in the car park.
Yes, there is a minimum usage of four days parking per calendar month. You can park as often as you like. You can come and go as many times as you like within a days opening hours for one daily charge.
After the standing monthly charge, you only pay for the days that you use the car park. This is a pay as you go parking scheme, no payment is taken in advance, you are invoiced one month in arrears.
Yes. The price you pay is for seven days a week for Birmingham, Reading, Bristol, Hammersmith, Glasgow, Ealing and Brent Cross.
Croydon, Brighton, Bromley, Milton Keynes, Wimbledon, Nottingham, Norwich and Kingston are Monday to Friday only.
The barriers are fitted with specialist cameras that read your number plate and match it to the number plates that are registered on the carparks security system.
No. For our PAYG scheme, you will be billed monthly in arrears for the parking you have used the previous month.
Yes. All car parks are covered by 24hr CCTV and security.
No. You only pay one daily rate, it doesn’t matter how many times you come and go within a day. You can open additional accounts if you want to park multiple vehicles at the same time.
Yes. The best way is to use the Client Portal or our app to change your number plate details. All changes take 48 working hours to be active on the system.
No. You can only register 1 number plate per account. If you want to park more than one vehicle per day you can open an additional account.
If you need to change the nominated number plate on your account simply use the Client Portal via our website or our app to change your number plate details. All changes take 48 working hours to be active on the system.
No. Car parks are accessed via number plate recognition or proximity passes. Your number plate will be read as you approach the barrier both on entry and exit and it will open automatically.
No. You will be invoiced on or around the 7th of every month for the amount of days that you have parked in the previous month. Your invoice will be paid automatically by direct debit on or around the 15th of the month.
On or around the 15th day of every month.
If you are using a courtesy or hire car then contact us via email – email@example.com and we will try to arrange for the number plate to be temporarily entered on to the system. Please allow 48 working hours notice for any changes to become effective.
If you would like to make a complaint, request a refund, leave feedback or discuss any other issues, please email firstname.lastname@example.org
All you have to do is email us at email@example.com and your account will be cancelled. Your last invoice will be sent to you on or around the following 7th of the month and your last payment will be taken on or around the 15th of the month.
The PCP schemes works in the exact same way and disabled drivers are of course welcome to park in the designated disabled parking bays. These reserved spaces for disabled parkers feature in all of the car parks we partner with and provide easier access to main entrances.
Please ensure you have a valid disabled badge on display on the dashboard or facia panel, where it can be clearly read through the front windscreen. If there is no dashboard or facia panel in your vehicle, you must display the badge in a place where it can be clearly read from outside the vehicle when parking in one of the disabled spaces. The front of the badge should face upwards, showing the hologram.
For further information regarding the disabled parking bays in any of the centres we work with, we would advise contacting the centre in question directly. They will be able to help with location specific queries.
Most of the car parks we operate in offer free parking for motorcycles. As we only deal with these car parks corporate parking scheme, please contact the car park directly. They will be able to let you know if this facility is available and whether they offer different rates for motorbikes.